Flash Coffee

Identifying “low-hanging fruit” solutions with the biggest investment returns

Multiple customer touchpoints provides a wide opportunity for improving the ordering experience.

After a series of innovation workshops, the team has decided on perfecting the pickup and delivery process by integrating a mobile app for their consumers.

With the David & Sebs at the helm of it all, the whole team quickly got into the drawing board – drafting, sharing and skeching their ideas.

In 4 short days – we’ve validated numerous design decisions and gained valuable insights

By putting our prototype in front of our users, we were able to quickly understand how a cup of Flash Coffee becomes a part of their daily routine.

From the mobile flow of selecting their favorite yellow cup, to integrating logistics for pick-up and delivery – all is well-defined with the customer experience at the forefront.